Executive Summary
Global sites faced outdated network infrastructure limiting employee productivity and business agility. The client needed a comprehensive modernization strategy to deploy software-defined networking and expanded Wi-Fi coverage across 600 sites while ensuring minimal disruption and sustained performance improvements.
Friction
HUMAN
- Network performance gaps affecting daily work efficiency
- User experience challenges due to legacy connectivity limitations
ORGANIZATIONAL
- Unclear stakeholder map at program launch hindering effective planning and decision-making
- Missing cross-functional coordination framework for 600-site transformation
- Ambiguous roles and escalation paths across program, regional, and site levels
PROCESS
- Inefficient rollout planning without consistent site assessments
- Lack of structured implementation and support processes
ECOSYSTEM
- Outdated network technology limiting integration capabilities
- Dependencies on external providers and legacy systems
Goal
Systematically identify and eliminate network-related frictions, translating them into measurable business value in user experience, operational agility, and scalability through a structured modernization program.
Transformation Pillars
- 1 Rollout Methodology & Playbook :End-to-end rollout approach defined – from initial planning through to BAU handover, standardized execution framework established
- 2 Program Management & PMO Setup :Cross-functional teams established, roles and responsibilities documented, consistent coordination mechanisms across sites
- 3 Stakeholder Engagement & Change Management :Stakeholder map clarified, engagement model designed, smooth implementation enabled through coordinated communication
- 4 Technology Architecture & Integration (SD-LAN & Wi-Fi) :SD-LAN architecture defined, Wi-Fi expansion blueprint created, integration requirements specified for seamless deployment
- 5 Governance & Performance Tracking :Program governance framework implemented, KPIs defined, continuous progress monitoring and reporting established
Approach
- Design :Map all sites, assess network infrastructure, and define SD-LAN architecture and segmentation strategy
- Prepare :Establish baselines, create rollout playbooks, and develop site-specific deployment plans
- Implement :Execute phased rollout across 600 sites with minimal disruption and standardized configurations
- Run :Ensure operational readiness through continuous monitoring, performance tracking, and sustained optimization to maintain long-term network excellence